Terms of Service

Upali's by Nawaloka · last updated 6 June 2026

These terms apply when you order food from Upali's by Nawaloka through this website for delivery or pickup across Colombo.

Orders

Placing an order is an offer to buy the items in your cart at the listed prices. An order is confirmed once we accept it; we may decline or cancel an order if an item is unavailable, the delivery address is outside our area, or details appear incorrect. Menu items, prices and availability can change without notice.

Prices & payment

Prices are in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise. A delivery fee may apply based on your area, shown before you confirm. We accept cash on delivery and card on delivery. We never take card details through this website.

Delivery & pickup

We deliver within our listed Colombo zones during opening hours (daily 11:00–22:00). Late-evening orders close to closing may be limited by kitchen availability — if in doubt, please give us a call. Estimated times are indicative and can vary with kitchen load, weather and traffic. Please make sure someone is available at the delivery address and that your phone is reachable.

Cancellations & refunds

Because food is prepared fresh to order, an order generally cannot be cancelled once the kitchen has started it. If something is wrong with your order — missing, incorrect or not to standard — contact us promptly and we will make it right with a replacement or refund.

Allergens

Our dishes are prepared in a kitchen that handles nuts, shellfish, dairy, gluten and other allergens, and cross-contact can occur. If you have an allergy, please tell us before ordering and we will do our best to advise.

Reservations

Table reservation requests are confirmed by our team by phone; submitting a request does not guarantee a table until confirmed.

Liability

To the extent permitted by law, our liability for any order is limited to the value of that order. Nothing in these terms limits rights you have under Sri Lankan consumer law.

Questions? Call 011 269 5812, WhatsApp 077 738 7339, or email orders@upalis.com.

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